Loss or Damage in Transit
Replacement of damaged items or lost deliveries can only be offered to customers who have selected the Freight Insurance option when placing their order. Please inspect the contents of your shipment carefully upon your receipt of it. You have three (3) days to report any items that are missing or have arrived damaged or broken in transit. We will not accept any responsibility or offer any options after those three days have passed.
Delays in Transit
Standard Shipping averages 5-7 days for delivery to most areas in Australia, while Express Shipping averages 1-3 days. Shipping to regional areas (e.g. regional WA/NT) will take longer. Shipping times overseas may vary. It is important to remember that delivery times are estimates and can be affected by weather conditions or other unforeseeable events that are outside the control of the shipping company. Once an order has been dispatched, shipping costs are non-refundable.
Returns Policy
If you are not happy with your purchase and would like to return it please contact us to discuss what we can do for you. We offer a 7-day return policy for a product in its original undamaged packaging. Restocking fees may apply, and credit value is based on current market prices. You must contact us within 7 days of shipping of the product to return a product in this way.
Warranty
If you have any difficulties with a product purchased, please contact us. All warranty is strictly return-to-base unless advised otherwise. Any physical damage to a product voids the makers warranty. The customer has to return the item to us at their cost and we will return the item back to them at our cost if to be found faulty. Return postage will be payable for all goods not found faulty. Please follow the makers care sheet when using your item.
